Here is a list of applications that agents should have, including links to download them.


ApplicationUsage CaseLink
CloudBerry ExplorerApplication to access agent desktop recordingshttps://www.msp360.com/download.aspx?prod=cbes3free
OnSIPApplication to make outgoing calls from your onsip account.https://www.onsip.com/app/download
Nordlayer VPNApplication to set your geographical location (Canada or US for example). This is useful when reviewing tickets where you want to confirm any dominos.com informationhttps://nordlayer.com/download/
LastPass Extension for Google ChromeA useful extension to make use of our LastPass shared password manager that will auto-populate password for specific sites.https://chrome.google.com/webstore/detail/lastpass-free-password-ma/hdokiejnpimakedhajhdlcegeplioahd?hl=en-US
JSON Viewer Extension for Google ChromeA useful extension to review a store profile in a readable viewhttps://chrome.google.com/webstore/detail/json-viewer/gbmdgpbipfallnflgajpaliibnhdgobh?hl=en-US
AudacityTool to convert .WAV files to MP3https://www.fosshub.com/Audacity.html?dwl=audacity-win-3.1.3-64bit.exe
DiscordA tool for chatting with the call center.https://discord.com/api/downloads/distributions/app/installers/latest?channel=stable&platform=win&arch=x86
Grammarly Spell-checking tool - very useful for avoiding errors.https://chrome.google.com/webstore/detail/grammarly-grammar-checker/kbfnbcaeplbcioakkpcpgfkobkghlhen