Onboarding

Onboarding Itinerary
Welcome to Arria NuSutus! Listed below is a schedule on how your day should go over the first couple weeks. The items range from setting up your logins and ...
Sun, 1 May, 2022 at 10:04 AM
List of Useful Applications to Install
Here is a list of applications that agents should have, including links to download them. Application Usage Case Link CloudBerry Explorer Applicatio...
Tue, 26 Jul, 2022 at 9:29 AM
Terminology
Below is a list of common terms, their meaning/usage, and responsible parties. Term Meaning/Usage Responsibility DSS Domino's Shoulder Surfing ...
Sat, 23 Apr, 2022 at 4:38 PM
Freshdesk Walkthrough
This is a general Freshdesk walkthrough for adding notes, replying to clients, reassigning to other groups and updating statuses. Check back often as th...
Tue, 26 Apr, 2022 at 9:11 AM
Ticket Issues and Processes
Below are scenarios for tickets and how to action them. For ALL tickets, the first thing you should do is acknowledge that you are looking into the matter, ...
Mon, 4 Jul, 2022 at 9:35 AM