Network Solutions

Quick Reference Guides 7

• BC8000 Online Install Guide
• Polycom VVX
• Polycom 335
• snom 720
• NuSutus Alerts - Business Central and Cradlepoint

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New Information 3

• Updates To Processes or Other New Info
• General Information
• Relaying Updates to AO

Onboarding 5

• Onboarding Itinerary
• List of Useful Applications to Install
• Terminology
• Freshdesk Walkthrough
• Ticket Issues and Processes

Processes 10

• Incident Management (911/912)
• Internal Contacts By Department
• List of Call Center Scenarios
• Complaint Call Review
• Workflows

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How-Tos 10

• How to find a specific call in Amazon Connect
• How to find an agent desktop video for a specific call
• Find specific store information
• Adding review notes to a ticket
• Find Store Recordings For Hosted Locations (Fleet Manager)

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Set Up 1

• Agent Setup By Application